Returns

All returns must be approved by email and assigned a RMA# (return merchandise authorization) before being returned to us. Returns are accepted within the first 5 days of you receiving the product. We can only accept returns on items that have NOT been used, opened or damaged during installation in any way (Filters, Bulbs, Hydroponic Systems, Trays, Reservoirs and Liquids are non-returnable, this includes nutrients, additives, pH buffers, cloning solutions, etc. If the item was opened and determined that the product is defective/damaged we will help resolve the issue with shipping carrier or through the manufacturer of the product.

Products that are sent back to us without an approved RMA# written on the box will not be accepted, which means they will be sent back to you.

Shipping is not refunded. In some cases shipping is free, we do not refund the actual shipping costs incurred by us to ship the product to you. There is a twenty percent restocking fee on all products returned to us. There is a ten percent restocking fee for "boxed and ready to ship orders". If you would like to avoid the restocking fee, we will issue you a store credit for the subtotal purchase amount. (Special Order Items will be charged a restocking fee because we return them to the manufacturer and they charge us a restocking fee) If you have a question about what is or is not a special order item please call us prior to purchasing and we will be happy to let you know. Buyer is responsible for shipping costs. Ask as many questions as possible before you agree to buy because this applies to you!

Note: American Express refunds/cancellations are charged a 4% fee on the order amount. American Express does not refund us purchase transaction fees.

Non-returnable items:

Liquids / Powders Grow Tents Filters Bulbs Hydroponic Systems Trays Reservoirs Air Conditioners

Reverse Osmosis Units Dehumidifiers Water Pumps Tubing Reflective Films PH / TDS / EC Meters Special Order Items Some items are not listed here, see item descriptions for those products.

Start the Return Process (Click Here)


Warranty Returns

Warranties are manufacturer's warranties and are not Grow Wurks Warranties. All Warranties are handled by the manufacturers. If you have a problem with a manufacturer, please contact us and we will make sure they take care of you. If you need a manufacturer's contact info for warranty service please contact us (Be sure and include your order number.)